Download the dated text version · 2026-10-11

eFTI Compliance Workspace Business Terms

Version 2026-10-11. Published 11 October 2026. These terms cover the website, account and monthly Workspace software plan. A subscription can be purchased only when expressly available in the service and hosted Checkout. Publication alone does not open paid access. No audit, workshop, bespoke integration, API, Embedded tier or regulatory submission is offered under these terms.

1. Provider and contact

The service provider is Bartosz Kowalczyk, ul. Gieysztora 4/161, 02-999 Warsaw, Poland (the “Provider”). Contact for service, billing and complaints: contact@efticompliance.com. The service is operated at efticompliance.com.

2. Business-only service and scope

Workspace is offered only to customers purchasing for business or professional purposes. A buyer must be authorised to act for the named organisation and must confirm that the purchase is not a consumer purchase before being sent to Checkout. A separate consumer offer is not available. This declaration does not remove any mandatory protection that applies to a particular buyer by law.

Workspace provides an organisation account, user roles, versioned source-field mappings, structural transport-data checks against a labelled internal profile, result history and plan usage. The applicable plan page and Checkout must identify the features, limits, billing period, currency, tax treatment and final amount before the order is placed. Public demonstrations and product-roadmap pages do not expand the purchased plan.

Results are technical indications, not legal advice, eFTI certification, an authority decision, a filing or a guarantee that a third-party eCMR/eFTI system will accept a record. Unless a specific capability is expressly released and included in the purchased plan, the Provider does not supply human audit, workshop, custom integration, a standalone eCMR platform, authority submission, public API or Embedded access.

3. Accounts and customer responsibilities

An up-to-date browser with HTTPS, JavaScript, necessary session cookies, internet access and a working email address is required. Users must protect credentials and give access only to authorised colleagues. The customer is responsible for its source-data accuracy, mappings, operational decisions, backups of its source material and lawful authority to submit data.

Illegal content, malicious code, unauthorised third-party personal data and circumvention of limits or security controls are prohibited. Personal data of drivers, consignees or other third parties must not be entered into Workspace until controller/processor roles and, where required, an Article 28 GDPR data-processing agreement have been agreed. Until then, use anonymous or test data. The Provider may proportionately restrict access to address a serious security risk or material breach, with notice where lawful and practicable.

4. Subscription and payment

The monthly Workspace price is PLN 499 or EUR 119, with applicable tax shown separately in hosted Checkout. The plan includes one organisation workspace, up to five active mapping profiles, 1,000 unique transport records per monthly usage period and 90 days of result history. Authorised internal users are not separately metered. The usage counter is not a per-user or per-API-call charge; exceeding the allowance does not authorise an automatic overage payment. Source identifiers and declared mappings determine record identity; automatic cross-system deduplication is not promised. Only the currency and total confirmed in Checkout govern a particular order. Other displayed plans, annual periods and add-ons are not offered until clearly marked available with their own terms.

The customer can review and save these terms and the Privacy Notice before ordering. Account creation is free and is separate from a paid subscription. To order, an authorised buyer selects the available plan, confirms the business purpose and terms, and completes hosted Checkout. The subscription order is accepted when payment and the subscription are confirmed by the payment service and recorded in Workspace; an incomplete Checkout or a return URL is not confirmation. Keep the payment confirmation and the applicable version of these terms.

The subscription renews for successive monthly periods unless cancelled before renewal. An owner/admin may manage payment details and request cancellation in the Stripe billing portal or contact the Provider. Cancellation at the end of an already-paid period does not itself refund that period. Access is activated only after a verified paid subscription is recorded from Stripe, never solely because a browser returns from Checkout.

Stripe processes hosted payments. For eligible transactions through Stripe Managed Payments, Stripe/Link acts as merchant of record for the payment transaction and supplies its transaction terms, indirect-tax handling and payment documents. Workspace remains responsible for delivering its software. The actual payment party, taxes and final amount are identified in Checkout; a Link account may be required to manage a Managed Payments subscription. An unsupported transaction cannot silently switch to a different payment/tax model. Availability depends on the product, territory and payment method accepted by Checkout. A payment receipt is not a promise of a particular tax document outside the applicable transaction flow.

Refund requests are assessed individually according to the circumstances, applicable payment-provider terms and mandatory law. Email the Provider with the order reference and reason. This is not a discretionary waiver of rights concerning an incorrectly charged or defective service. A decision on a refund is not implied by receipt of the request. Where the merchant of record handles the payment, the customer may also use its stated transaction-support route. Cancellation normally takes effect at the end of the paid monthly period, with no subsequent renewal; cancellation alone does not refund that period.

Payment failure, refund or dispute may suspend paid entitlement after verification and with a support path. Do not email card data to the Provider.

5. Licence, data and availability

For an active paid period, the customer receives a non-exclusive, non-transferable right to use included features for its internal business purposes, subject to the stated limits and authorised seats. No source code, resale or white-label right is granted. The customer retains its rights in data it submits.

The Provider processes service data only as needed to deliver, secure and account for the service, subject to the Privacy Notice and any required processing agreement. No specific SLA or uninterrupted availability is promised absent a separate written agreement.

Workspace's approved history period is 90 days, with retained configuration, active-period metering and dependencies needed to interpret kept evidence. A proved ended paid subscription has a 30-day history read/export window; this does not extend paid mutations or include an unpaid trial or failed renewal. The organisation owner can export allowed local account/product/billing metadata through snapshot-pinned JSON pages and confirm organisation erasure after active billing has ended. Saved evaluation exports also support CSV. Required minimum financial records, shared users and other organisations are protected. Organisations above 50,000 rows or 64 MiB require a privately reviewed export/erasure job, not silent truncation.

Recognised local backups and rehearsal copies expire after 30 days once a fresh copy is verified. Restore sanitation uses minimal independent deletion barriers to prevent deleted organisations from reappearing. These controls do not erase provider-held Stripe records, unknown/offsite copies or every physical storage trace. Individual rights requests can also be sent to the privacy contact; the organisation-owner operation does not replace individual rights. The Privacy Notice describes inactive-account, financial, claim and security-retention exceptions.

6. Complaints and liability

Send a complaint to contact@efticompliance.com with the organisation, issue and requested remedy, but without passwords, card data or full transport documents. The Provider will acknowledge receipt and respond within 14 calendar days of receipt. If information is needed to investigate, the response will identify what is missing and the next step. Mandatory legal rights and any shorter mandatory deadlines are unaffected.

Each party remains liable for its own obligations to the extent required by law. The Provider does not control customer source-data quality, third-party systems or authority decisions; this does not exclude its own duties concerning security, payment handling and proper service performance. These terms do not impose a liability cap or exclude liability that cannot legally be excluded.

7. Changes and governing law

Material changes to an active subscription will be announced in advance with their effective date and will not apply retroactively. The customer may cancel future renewal before a change takes effect. Polish law applies, without displacing mandatory rules that may otherwise apply. The parties will first seek an amicable resolution; these terms do not impose an exclusive court that would remove mandatory jurisdiction rights.

The dated version is available to download from the terms page. English and Polish versions describe the same offer. If a translation differs, English is the reference version for the international service, subject to mandatory law and the information explicitly accepted for the order. Privacy and individual data rights are described in the Privacy Notice.